Cummins Behavioral Health Systems
  • - Marion Outpatient
  • Avon, IN, USA
  • Full Time


Our strong commitment to excellence in service delivery means that we seek only the best people to carry out that mission.

Cummins Behavioral Health Systems is seeking candidates to be a vital member of our Marion County team in Indianapolis, Indiana in the role of Access Team Leader

• If delivering superior care is important to you, please give us a call.
• If you would rather work in a team-based environment than a hierarchical organization, Cummins is your kind of place.
• If being part of a learning organization appeals to you, contact us.
• If you seek an employer with ethical and performance standards as high as your own, we'd love to hear from you.

Cummins compensation includes:

  • Competitive salary
  • Excellent work life balance (paid time off and holidays)
  • Professional and Leadership Training and advancement
  • Diverse career tracts
  • Comprehensive insurance and benefit package

Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

Job Summary:
Under the general supervision of the Director of Marion County Operations, the Access Team Leader is responsible for assisting the other Access Staff in Marion County by coordinating the day-to-day operations in an efficient and effective manner. Work time will be split between performing team leader functions and access functions.
This position requires an individual who is able to work a flexible work schedule which may include some evening hours.

Essential Functions will include:
Coordinating the day-to-day access operations in an efficient and effective manner;
Providing ongoing training and technical assistance designed to promote team-based quality improvement approaches to the day-to-day operations;
Ensuring that office complies with internal and external compliance criteria;
Performing essential functions pertaining to clinical records and all consumer related customer service issues;
Providing for/arranging staff training and professional development activities to meet the needs of the front office staff;
Organizing access operations according to policy, procedures and objectives while coordinating with related departments, clinical services, health information management, business office, and information systems;
Maintaining a good working relationship with other staff members, including doctors and therapists;
Effectively demonstrate the values of the organization, e.g., actions convey respect for the uniqueness, dignity, and worth of all individuals; addresses the needs of our internal and external customers in an expedient manner; is solution-focused and results oriented.

This position requires 2-3 years medical front office experience (behavioral health front office experience is preferred)

Candidates for this position must demonstrate the following:
Excellent interpersonal and communication skills and the ability to work in a team-based atmosphere
Must possess good computer skills; working knowledge of Microsoft Windows environment, e.g., Excel, Word, etc.
Initiative and judgment to perform independently and interdependently;
Leadership shills and knowledge of competencies related to performance improvement tools and techniques;
Excellent customer service skills;
Analytical skills;
Professional appearance and demeanor;
Good attendance and punctuality; and
Must be able to maintain confidentiality of sensitive information

Let us hear from you today! Apply at

Cummins Behavioral Health Systems
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