Cummins Behavioral Health Systems
  • - Marion Outpatient
  • Indianapolis, IN, USA
  • Full Time

Cummins Behavioral Health Systems is seeking to add a person with medical business office experience to a position as School-based Consumer Access Representative. This position will support our Indianapolis school-based business office in Marion County performing essential functions pertaining to clinical records and all consumer related customer service issues.

 Benefits include:

  • Competitive salary with regular pay reviews
  • Great opportunities for professional advancement
  • Comprehensive insurance include major medical, dental, vision, prescription drug, HSA
  • Generous paid time off and holidays
  • Matching employer contributions to your 401K plan
  • Monday to Friday schedule.

 Duties Include:

  • Meet consumers' needs by greeting them at the window and answering any questions in a courteous, professional manner.
  • Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed.
  • Answer phones in a courteous, professional manner and transfer call as needed.  Routinely check voice mail throughout day and complete needed follow-up.
  • Intakes:  Complete new consumer intake paperwork packets including all required paperwork based on payor source. Explain the required paperwork to the consumer and reviews completed paperwork to ensure all needed information is captured on required paperwork and data enter all required information in electronic clinical record per Financial Intake Policy and Procedure and ECR-Access and Billing Manual/CH Access Daily Workflows.
  • Check-in consumers for appointments: tag consumer as arrived, review checkout slips with consumers verifying all demographic information and payor information is correct and make any needed updates in electronic clinical record, obtain and/or provide consumers with 180 days financial updates, telemedicine consent, med use guidelines, and scales as needed, and collect co-pays/sliding scale and fees for service at time of appointment and enter payment in Zirmed and print receipt per Self Pay Payments, Billing and Collection Policy and Procedure.
  • Schedule appointments for clinicians and psychiatrists, finish consumers on the master list, print consumer's future appointments/excuse letters, and call for transportation per consumer's request as needed; enter name and print daily schedules for next day appointments. Reschedule appointments when providers are out of the office or when offices close.
  • Send, Scan, Log Initial PCP letters, MD/APN to MD letters, Medications at Discharge letter, and other letters requested by providers as needed.


  • Experience with Spreadsheet for Windows and Word Processing for Windows.
  • High school graduate or equivalent preferred.

 Knowledge, Skills & Abilities:

  • Ability to use reasoning ability, e.g., solves practical problems and deals with a variety of situations; interpret a variety of instructions.
  • Must possess good computer skills; working knowledge of Microsoft Windows environment, e.g. Excel, Word, etc.
  • Must have excellent communication skills, as well as be able to maintain confidentiality of sensitive information.
  • Ability to deal with the public, consumers, and their families.
  • Must possess pleasant and service oriented manner.
  • Good attendance and punctuality.
  • Professional appearance and demeanor.
  • Excellent interpersonal skills.

Learn about a rewarding career with Cummins.


Cummins Behavioral Health Systems
  • Apply Now

  • Sign Up For Job Alerts

  • Share This Page