Cummins Behavioral Health Systems
  • - Hendricks Outpatient
  • Avon, IN, USA
  • Based on experience.
  • Hourly
  • Full Time
  • Major medical, vision, dental, prescription drug, short & long term disability, flexible savings account, healthcare savings account.

Cummins Behavioral Health Systems is seeking a Consumer Access Representative to support our Avon business office. The Consumer Access Representative performs essential functions pertaining to clinical records and all consumer related customer service issues.

Duties Include:

  1. Meet consumers' needs by greeting them at the window and answering any questions in a courteous, professional manner.
  2. Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed.
  3. Answer phones in a courteous, professional manner and transfer call as needed.  Routinely check voice mail throughout day and complete needed follow-up.
  4. Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Get insurance information. Let VOA know consumer is ready and place in a clean room when directed.
  5. Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, update insurance information as needed and collect co-pays/sliding scale and fees for service at time of appointment and enter payment in Zirmed and print receipt per Self Pay Payments, Billing and Collection Policy and Procedure.
  6. Schedule appointments for clinicians and psychiatrists, finish consumers on the master list, print consumer's future appointments/excuse letters, and call for transportation per consumer's request as needed; enter name and print daily schedules for next day appointments. Reschedule appointments when providers are out of the office or when offices close.
  7. Send, Scan, Log Initial PCP letters, MD/APN to MD letters, Medications at Discharge letter, and other letters requested by providers as needed.


  • Experience with Spreadsheet for Windows and Word Processing for Windows.
  • High school graduate or equivalent preferred.
  • Bilingual is a plus. 

Knowledge, Skills & Abilities:

  • Ability to use reasoning ability, e.g., solves practical problems and deals with a variety of situations; interpret a variety of instructions.
  • Must be a Team player.
  • Must possess good office and computer skills; working knowledge of Microsoft Windows environment, e.g. Excel, Word, etc.
  • Must have excellent communication skills, as well as be able to maintain confidentiality of sensitive information.
  • Ability to deal with the public, consumers, and their families.
  • Must possess pleasant and service-oriented manner.
  • Must have good attendance and punctuality.
  • Professional appearance and demeanor.
  • Excellent interpersonal skills.

Cummins is one of the State's top-rated comBilingual for Spanish munity behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

Benefits Include:

  • Competitive salaries
  • Excellent work life balance (paid time off and holidays)
  • Professional and Leadership Training and advancement
  • Diverse career tracts
  • Comprehensive insurance package
  • Clinical support from leaders in field
  • Matching contributions to your 401K program

Learn about the many rewards of a career with Cummins. Apply today at:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Cummins Behavioral Health Systems
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