Cummins Behavioral Health Systems
  • - Boone Outpatient
  • Lebanon, IN, USA
  • Based on experience.
  • Hourly
  • Full or Part Time
  • Major medical, vision, dental, prescription drug, short & long term disability, flexible savings account, healthcare savings account.

Cummins Behavioral Health Systems, Inc. is seeking a experienced office professional for a rewarding career as Access Representative to provide services at our Lebanon Outpatient Clinic located in Boone County. This is a full-time positon working 40 hours per week.

Job Summary:

The Access Representative performs essential office functions pertaining to admission process including, inquiry, virtual access, scheduling, and authorization/denial management. 

Essential Functions:

1. Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed.

2. Answer phones in a courteous, professional manner and transfer call as needed.  Routinely check voice mail throughout day and complete needed follow-up.

3. Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Get insurance information. Let VOA know consumer is ready and place in a clean room when directed.

4. Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, and collect fees for service and print receipt.

5. Schedule appointments for clinicians, print consumer's future appointments/excuse letters. Reschedule appointments when providers are out of the office or when office is closed.

7. Send, Scan, Log documents into the chart as needed.

Additional Responsibilities: May be assigned other responsibilities as designated by supervisor.          

Education and/or Experience:

  • Two (2) years of work experience in medical or behavior health office is desired;
  • Previous experience with Microsoft Word and Excel; and
  • High School graduate or equivalent preferred.

Bilingual preferred but not required.

Knowledge, Skills & Abilities:

  • Ability to establish rapport quickly;
  • Ability to communicate and demonstrate problem-solving skills;
  • Ability to collect information from consumer and family members to determine nature and extent of consumer needs;
  • Ability to maintain ethical behavior in relationship with consumer;
  • Ability to provide courteous customer service to consumers and other staff members;

As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.

Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

Benefits Include:

  • Competitive salaries
  • Excellent work life balance 
  • Matching contributions to your 401K program

Learn about the many rewards of a career with Cummins. Apply today at:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Cummins Behavioral Health Systems
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